Position Summary:
The General Manager at Twin Arrows Casino Resort is responsible for overseeing and managing all aspects of the casino resort's operations. The position reports to the Chief Executive Officer of Navajo Nation Gaming Enterprise. This includes developing and executing a strategic business plan focused on maximizing profitability, enhancing Team Member engagement, and ensuring exceptional guest satisfaction. The role involves leading and mentoring the Executive Leadership Team, driving operational efficiency, and fostering a culture that embraces the core values of the Twin Arrows Casino Resort. The General Manager will also integrate with the Navajo Nation Gaming Enterprise Board of Director’s and work closely with the Navajo Nation Gaming Regulatory Office, ensuring compliance with all regulatory requirements and promoting the development of Navajo Employment Preference Act (NEPA) involving it’s Tribal Team Members. This leadership role requires a seasoned professional with extensive experience in gaming and hospitality management, strong business acumen, and a commitment to upholding the highest standards of customer service and organizational integrity.

Minimum Qualifications:
• Must have a Bachelor’s degree, with a concentration in marketing, general business, finance, and/or hospitality/casino management.
• Must have a minimum of ten (10) years of combined gaming/hotel/resort hospitality experience.
• Must have a minimum of five (5) years executive management level at a resort/gaming property as General Manager of a property comprising of at least 1,100 slots, 30 table games, 200 hotel rooms, 1000 plus Team Members and multiple food, beverage and entertainment venues.
• Ability to respond effectively to sensitive inquiries and complaints.
• Superior business skills including the use of data to drive decisions.
• Advanced skills on handling increasingly complex matters.
• Demonstrated experience working with strategic planning.
• Excellent communication and organizational skills.
• Highly responsible with ability to meet deadlines with high sense of urgency.
• Strong background in public relations, interpersonal communications, and supervision.
• Must be dependable and flexible with work schedule.
• Ability to maintain records, type report and correspondence at a proficient and professional level.
• Must be at least 21 years of age.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Proficiency in Microsoft 365 (Office) and Adobe products.
• Must obtain a Navajo Nation Gaming Regulatory Office and Arizona Department of Tribal Gaming Licenses.
• Gaming experience in both Class III and Class II gaming and in Indian Gaming preferred.